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Troubleshooting
The most frequent blocking situations — login, upload, analysis, validation — and how to unblock them.
This page gathers the most frequent blockers seen on iverif and the way to solve each one. If your situation is not listed, contact your administrator or support with the reference of the dossier concerned.
Screenshots
📷 Reference chapter: the situations described span several screens.
Frequent problems and solutions
| Situation | Likely cause | Solution |
|---|---|---|
| Login refused, limit message | Too many login attempts (5 max per 15 minutes) | Wait for the indicated delay, then retry; double-check your credentials first |
| Fiche not found at upload | The fiche is in draft or not activated | Ask your administrator to activate the corresponding process |
| Document refused at upload | Unsupported format or wrong drop zone | Use PDF, JPG or PNG and drop each piece into the zone of the expected type |
| Dossier stuck in “Processing” | Long analysis (large documents) or technical incident | Wait a few minutes; beyond that, contact an administrator — a “Processing failed” status allows a retry |
| “Approve” button greyed out | Unresolved blocking errors | Fix the faulty fields or override with a reason; hovering the button shows what blocks |
| Installer cannot see their dossier | Active filters on the list | Reset status and search filters on “My dossiers” |
| Low confidence score | Unreadable data or failing rules | Open the dossier: the Validation tab lists failing rules with their reason |